McLean Cooling Technology - Repair & Return Policy

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REPAIR & RETURN POLICY

McLean products that: (i) are made to order, (ii) have been modified by Buyer, (iii) have special
finishes, or (iv) are determined by McLean to constitute “custom” products that cannot be
returned to stock or resold to other Buyers, will not be accepted for return by McLean.
All returns require a Return Material Authorization number (RMA #), regardless of reason for
return, whether it be for warranty or out of warranty repair. Returns without an RMA # will be refused by our Receiving Department. An RMA # is valid for 60 days.

A. An RMA # will be issued by our Repair Department in Champlin, MN at (763) 323-8200. Buyer should have following information available at time of RMA request:

1. Complete Model Number, Serial Number and description of damaged unit being returned.

2. Original Buyer Purchase Order number and date product was received by Buyer.

3. Quantity to be returned and a brief description of failure for each unit, if different.

4. Contact information of Buyer that must include: name of company, billing and shipping address, phone, number, fax number, freight carrier and the name and phone number of a Buyer contact who can elaborate on the claimed defect in detail.

5. Buyer must provide a Repair Purchase Order number for both warranty and out of warranty repairs. The PO will not exceed 50% of a new unit. Buyer will be notified of repair charges that exceed approved PO amount.

B. All returns to McLean must be securely packed, using original cartons if possible. All returns must have the RMA number visible on the outside of the carton. McLean is not responsible for material damaged in transit. Any refrigerant-bearing Goods must be shipped upright for return.

C. Shipping cost for all non-warranty repairs is the responsibility of the sender and must be shipped prepaid. Shipping costs for all warranty related repairs will be covered by McLean provided the goods are returned using a McLean approved carrier. If after diagnoses the product is determined by McLean not be covered under warranty, Buyer will be responsible for all shipping charges and will be billed accordingly.

D. Non-warranty repairs are subject to a $75 minimum analysis fee. Analysis fee will be waived if Buyer approves repair work. If approval is not received within 30 days, material will be scrapped and all shipping expenses and corresponding analysis fees will be billed to Buyer.

E. At Buyer’s request, Failure Analysis can be provided by McLean for warrantable goods at no charge. Failure analysis for non-warranty repairs are subject to a $100 per hour Engineering charge plus any other incurred testing costs.

F. All returned merchandise must be sent to the following address: McLean Midwest Corporation, 11611 Business Park Boulevard N., Champlin, MN 55316.

G. Credit for accepted returns shall be at the original selling price or the current selling price, whichever is lower, less the restocking charge indicated as follows:

1. Within 60 days of invoice date - 20% of applicable selling price.

2. Within 61-120 days of invoice date - 30% of applicable selling price.

3. Within 121-180 days of invoice date - 40% of applicable selling price.

4. Beyond 180 days - subject to individual review by McLean.

If product being returned for credit requires repair or modification, the cost of any labor or material necessary to bring product into saleable condition will be deducted from credit. Buyer may not take credit against returns without prior written McLean approval.

LIMITATION OF LIABILITY. MCLEAN WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS OR LABOR COSTS, ARISING FROM THE SALE, USE OR INSTALLATION OF THE GOODS, FROM THE GOODS BEING INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, FROM ANY BREACH OF THIS AGREEMENT OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, OR ON TORT OR OTHER THEORY OF LIABILITY, AND REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY MCLEAN CONCERNING THE SALE, USE OR INSTALLATION OF THE GOODS